RETURNS AND REFUNDS
We hope you will be happy with your purchase. However, we will be happy to refund a product should you wish to return it.
If we deliver the incorrect product or your purchase arrives damaged or becomes faulty (faulty within 12 months of purchase), we will arrange to collect and replace or refund the item.
Please ensure you have selected your product carefully and it is as you require before purchase including size, colour and description. All postage costs to return a product that has been incorrectly ordered are at the expense of the consumer. Products maliciously damaged will not be refunded.
ACCEPTING YOUR DELIVERY
Please always try to check your delivery on receipt. If you are signing for goods that are damaged please mark the delivery note as “damaged”. If you are unable to check the item at the time of delivery, please mark the delivery note as “unchecked”. Please retain the original packaging incase you need to return your purchase.
Contact us on email@example.com at your earliest convenience with your order number which can be found on the invoice or in the confirmation email we sent at time of purchase. Please include details of the problem and our customer services team will help resolve the issue for you. You may be required to send a sample of your product or send photos therefore please keep retain the faulty goods until after we have contacted you.
DAMAGED ON DELIVERY
In the unlikely event your product is received damaged, please contact us by email: firstname.lastname@example.org immediately with your order number which can be found on the invoice or in the confirmation email we sent at time of purchase. Please include details of the problem and where you would like the parcel to be conveniently collected from. Whilst the products are in your possession it is your responsibility to ensure they are kept safe and available to collect. On receipt of the returned goods, we will arrange to replace or refund your product as you prefer.
It is your responsibility to sign for the correct number of parcels as shown on the carrier’s consignment note. Any shortages must be noted on the consignment note and notified to us by the purchaser within three days of delivery by emailing email@example.com
It is your responsibility to notify us of any incorrect goods supplied within 14 days of delivery by emailing firstname.lastname@example.org
If your item has been dispatched and you wish to cancel your order, please ensure that you return your purchase to us in its original packaging and within 14 days of receipt, to obtain a refund excluding postage costs. All shipping costs to return a cancelled order are at the cost of the consumer.